Customer Care Manager Job vacancy A Leading USA - Multi national company located in 5th settlement is interested to hire Customer Care Manager: Responsibilities: 1- To fully manage and develop company customer care team members including all related aspects. 2- Customer Communication Channels management: Inbound Calls, Outbound Calls, Email Tickets, Chat, WhatsApp, and Social Media channels. 3- Developing, monitoring and managing the Customer Care department goals and KPIs. 4- Creating and developing all required reports and analysis. 5- Managing periodic survey campaigns. 6- Monitoring all customer orders statuses and resolving all related issues. 7- Monitoring all customer orders delivery delays. Qualification: - B.A. Degree - Languages: Fluency in English and Arabic (verbal and writing). - Excellent computer skills – search engine, and social media Monthly Salary Range: • 7,500 - 10,000 EGP with 2,500- 5,000 EGP commission (based on the provided KPIs by the Direct Manager) • Social and Health insurance. For interested candidates, pls. send us your cv to .: cv@cdo-eg.com