• Demonstrate model behavior and lead teams to develop client specific strategies and associated tactics to drive client value • Effectively address client satisfaction, renewal and escalation issues until resolved • Develop a strong understanding of clients’ marketing and business objectives and drive high-level strategic plans and objectives • Ability to prepare internal and external reports to track and monitor work progress • Prepare articulate business proposals and job briefs • Maximize revenue from each client and ensure clients are retained • Identify cross-sell and up-sell opportunities across the current client base and bring new business opportunities to the business through your extended external network • Strong marketing thinking and understanding of the communication disciplines • Exemplary client service skills with the ability to maintain and extend client relationships • Excellent time management, numeracy skills and attention to details • Well-developed inter-personal skills and experience in interacting with senior stakeholders • Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting • Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others • Proven leadership experience managing teams and coaching and mentoring individuals